Just a few questions maybe someone can help.
Mooneybookers: Am having trouble getting into my account. Have E-mailed a few times but not an answer that helps. I got an e-mail from them They are having some downtime to change something. What does it meen to me?
Very slow or nonpayment: Can or does Delcampe do anything about people that are non paying?
What do the red symbels represent under " been a member since"
Thanks for your help
Regards,: D

Hello Eagc1397
I see you have been on Delcampe since last August, and you have over 1200 items listed, you should have been able to find answers to your questions by now I think, I myself hve only been here a short time but Ill do my best to answer your questions, Iv just logged into my own moneybookers account with no problem and no mention of downtime, you do have to give your email, the correct password you logged with them and the turning number stated on the login form,

There is a Disputes resolution link on your control panel through which you can contact Delcampe regaring unpaid items and so forth, also under My Delcampe Fees in your control panel there is a Unpaid items link

I cant help you regarding the red symbols as Iv not encountered them myself so far

Hope this might help
Kindest Regards
Sandra

Hi Sandrafirebird,
Thanks for trying to help me. I can get into my Moneybookers account but its locked me out. I can recieve money but not pay put any. E-mails have not helped any. Some people seem pretty slow at paying for their purchases. There are a number 2 to3 weeks that have gone by. I have tried the resolution route after 30 days. The person said they would pay but its been 2 weeks again. Just my little frustations. Like to keep my site up to date as much as possible.
Thanks again for your help. Sure like your name
Regards Kees

Hi Sandrafirebird,
Thanks for trying to help me. I can get into my Moneybookers account but its locked me out. I can recieve money but not pay put any. E-mails have not helped any. Some people seem pretty slow at paying for their purchases. There are a number 2 to3 weeks that have gone by. I have tried the resolution route after 30 days. The person said they would pay but its been 2 weeks again. Just my little frustations. Like to keep my site up to date as much as possible.
Thanks again for your help. Sure like your name
Regards Kees

Moneybookers is based in the UK and has some unique laws that it is required to adhere to regarding Online money transactions.

My account was "locked" twice last year in order to meet UK law requirements regarding validation of identity.

If you go into your money bookers account and try to withdrawal money it will say your account is frozen. If you then click on the links on that page you will get a page asking you for more ID information.

You can provide the information by email (The easiest way) or by regular mail.
They are required to have up to date national or State IDs of the sellers on file by UK law.

I think this info is required to be validated yearly.

They will also do occasional "frozen" account re verification of info on set values of money transactions through your moneybookers account. All of this is to ensure you are in fact who you say you are and that you are not money laundering.

It is a bother. But they are required to do it. If you have questions, follow the links on the moneybookers page and call them direct.

I did this the first time they "froze" my account. The girl I talked to was clear & to the point. Within 24hrs after sending the required info, my account was back to normal.