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Members' opinion (16 votes)

I've made a declaration of an unpaid item but I don't see a refund on my account. Is this normal?
In fact, your account hasn't been credited. We are updating the total amount of your sold items.
Consequently, there's no line with the title "refund for accepted declarations of unpaid items" in your account record. Once the declaration of an unpaid item has been accepted, the commission fee of the month in which the transaction took place will be calculated and amended in your account record.

You can check the details of your commission fee by going to "My Delcampe" > "Account" > My Delcampe fees > Account Record.

Here you can select [Details]. You will see that the cancelled items are struck through.
At the bottom of the page, you will also find the total amount of sold items and the total amount of cancelled items.