Normal mail (not-registered): no refund.
Registered mail which does not arrive: refund maximum 45 euros (depends on how much TNT compensates).
Registered mail with insurance: refund equal to TNT-compensation. Some countries do NOT accept insurance, so please ask me beforehand if you wish insurance.
If your purchase is 50 euros or more, I will always ask you if you wish registered (and possibly insurance).
Shipment fee is always according to TNT-regulations. It means I do NOT charge any Handling Fee.