No notification and no email for sold items received

  • klaus_schneider
    67 messages
    Germany
    Hello,
    In recent times, it often happens that no notification and no email is received on sold items.
    Under these circumstances, selling through Delcampe is impossible.
    We can not synchronize now also the sold items manually.
    Here is an item as an example:
    SAARLAND 1952 No. 319-337 centric canceled X6AD176 (# 674864245)
    bw
  • ansichtskartenpool
    18 messages
    Germany
    Hello,
    In recent times, it often happens that no notification and no email is received on sold items.
    Under these circumstances, selling through Delcampe is impossible.
    We can not synchronize now also the sold items manually.
    Here is an item as an example:
    SAARLAND 1952 No. 319-337 centric canceled X6AD176 (# 674864245)
    bw
    • Created on Feb 8, 2019 at 3:19 PM
    • #963964
    I can confirm this.

    Last notification on 8. Feb. 2019 10:59 - this ist not acceptable.

    change what ever you have done!
  • @benjaminl
    Administrator
     (Closed account)
    171 messages
    Belgium
    I can confirm this.

    Last notification on 8. Feb. 2019 10:59 - this ist not acceptable.

    change what ever you have done!
    • Created on Feb 11, 2019 at 3:29 AM
    • #964756
    Dear "ansichtskartenpool",

    thank you for contacting us for your problem.

    It appears that all notifications related to your account are disabled.
    We have a specific configuration in case we tried several times to send notifications unsuccessfully.
    I think the reason is the url provided: it is not valid. We have a callback email for our "ErrorLimitReached" API notification and the email is not conform.

    I invite you to use the call GET /notification/settings?token=:TOKEN in order to check those by yourself and apply the correction you see fit.
  • @benjaminl
    Administrator
     (Closed account)
    171 messages
    Belgium
    Hello,
    In recent times, it often happens that no notification and no email is received on sold items.
    Under these circumstances, selling through Delcampe is impossible.
    We can not synchronize now also the sold items manually.
    Here is an item as an example:
    SAARLAND 1952 No. 319-337 centric canceled X6AD176 (# 674864245)
    bw
    • Created on Feb 8, 2019 at 3:19 PM
    • #963964
    Dear Klaus,

    thank you for your message.

    We are currently searching for your issue.

    Could you provide an email address where the notifications should have been sent to please ?

    In the mean time, we will try to identify what could cause this.

    Best regards

    Benjamin
    Technical Team member
    Delcampe
  • klaus_schneider
    67 messages
    Germany
    Dear Klaus,

    thank you for your message.

    We are currently searching for your issue.

    Could you provide an email address where the notifications should have been sent to please ?

    In the mean time, we will try to identify what could cause this.

    Best regards

    Benjamin
    Technical Team member
    Delcampe
    • Created on Feb 11, 2019 at 8:16 AM
    • #964870
    Hello,

    the missing notifications are not the mayor problem, the missing emails are the big problem.

    The API lacks various features. as already noted many times. Many of the missing functions are emulated here by an email parser. Therefore, it is important that the missing sales messages be forwarded. It's just that if the email is not sent, no notification will be sent. So there is a connection between these events.

    The e-mails arrive at the right address, but not all. There are now about 4 customers of which incomplete orders are available. The problem is also, it is not even noticeable that the order is not complete. Only when a manual invoice is created on the website, the difference can be seen. However, manual invoices are not created often because my ERP system automatically sends its own invoices.

    bw
  • @benjaminl
    Administrator
     (Closed account)
    171 messages
    Belgium
    Hello,

    We are currently digging into our system logs to find if we have some trace of error.
    We didn't find anything problematic yet.

    We are still searching.

    If you have other example of sale terminated without any notification, please feel free to share.
    The most information we can get, the easier we can find the problem root cause.

    Best regards
  • klaus_schneider
    67 messages
    Germany
    Hello,

    We are currently digging into our system logs to find if we have some trace of error.
    We didn't find anything problematic yet.

    We are still searching.

    If you have other example of sale terminated without any notification, please feel free to share.
    The most information we can get, the easier we can find the problem root cause.

    Best regards
    • Created on Feb 12, 2019 at 8:38 AM
    • #965239
    Hello,
    example by customer "renklov" buying on 6.2.2019 19 items, i have only recieved 3 items (706615685, 707151728 and 690299965).
    bw
  • klaus_schneider
    67 messages
    Germany
    Hello,

    We are currently digging into our system logs to find if we have some trace of error.
    We didn't find anything problematic yet.

    We are still searching.

    If you have other example of sale terminated without any notification, please feel free to share.
    The most information we can get, the easier we can find the problem root cause.

    Best regards
    • Created on Feb 12, 2019 at 8:38 AM
    • #965239
    Hello,
    The problem is that after calling the billing link from the email in the customer's account, old items that have already been processed are displayed. This creates the impression that new items have been ordered.
    This situation is totally confusing and results from the problem of missing important functions in the API, such as the need to flag the payment confirmation and shipping information in this case.
    We can not switch back and forth between API and manual editing. That's an impossible state.
    We sell thousands of articles every year through Delcampe. It is not possible to additionally make manual entries via the website. This is all too time consuming.
    From this situation arise any problems constantly, the support is unnecessarily consulted. The customer pays twice or not. The customers complain that the account is wrong.
    When does the management finally understand that this must be remedied urgently !!!!
    Kind regards

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